Shipping policy
Shipping Policy - Ishta: Embracing Eco-Friendly Practices
Declaration:
The domain name www.ishtaorganics.in and trade name Ishta (herein referred to as “Ishta”) is owned by AAVYUKTH COW PRODUCTS, incorporated in India.
All policies, terms, and conditions are established and governed by AAVYUKTH COW PRODUCTS.
At Ishta, our commitment to eco-friendliness extends to every aspect of our business, including shipping. We have partnered with various trusted courier companies to ensure that your orders are delivered swiftly and securely, all while minimizing our environmental impact.
1. Shipping Partners with a Green Ethos
We take pride in collaborating with courier companies that share our dedication to sustainable practices. Our partners are chosen not only for their reliability but also for their eco-conscious approaches to shipping.
2. Sustainable Sourcing
All our products are crafted using cow-based materials — a sustainable and renewable resource. By prioritizing these natural materials, we contribute to the preservation of our environment while offering you unique, eco-friendly products.
3. Shipping Timeframe
Orders are typically shipped within 2–3 business days of confirmation. We strive to deliver your orders within 4-10 business days across India. However, for unique or made-to-order products, the delivery may take 8-12 business days. Any extended delivery times will be clearly mentioned at the time of ordering.
4. Damaged Products
In the unlikely event that you receive a damaged or defective product, please contact us at Ishtapanchagavya@gmail.com to initiate a return process. We are committed to resolving such issues promptly and to your complete satisfaction.
5. Order Cancellation
Orders that have not yet been shipped can be canceled through the “My Orders” or “Track Order” sections on our website. You may also contact us directly for cancellation. Once an order is shipped, it becomes non-cancelable, and our standard return policy applies.
6. Delivery Area
You can check if we deliver to your location by entering your pincode in the "Check Delivery" box available on the product or checkout page.
7. Order Status
We will keep you updated on your order status via messages sent to your registered mobile number and email address. You can also track your order on our website under the “My Order” section. Upon placing your order, you will receive a confirmation message along with the expected delivery date and a tracking link.
8. Return Policy
We accept return requests only for products that are damaged or defective upon receipt. To initiate a return, please contact us.
9. Reporting Damaged Products
If your item is damaged or defective, please report it within 24 hours of delivery by sending us an image of the product to Ishtapanchagavya@gmail.com. This helps us process your issue swiftly and appropriately.
At Ishta, we are not just a brand — we are a community committed to making conscious, eco-friendly choices. Our shipping policy reflects our values by ensuring your orders reach you efficiently and with minimal environmental impact.
If you have any questions or need further assistance, please feel free to contact us.
Thank you for choosing Ishta!